Terms & Conditions

Last Updated: January 2026

Welcome to Brooke’s Sno‑World. By accessing or using our website, ordering products, participating in promotions, or opting into our text or email communications, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

Brooke’s Sno-World provides sno-balls, desserts, beverages, and related food products through our physical locations, mobile units, and promotional services. These Terms apply to all users, customers, and visitors.

2. Products & Availability

Menu items, flavors, toppings, and promotions may vary by location and availability.

We reserve the right to modify or discontinue products at any time without notice.

Images shown on our website or social media are for illustrative purposes and may not exactly represent the final product.

3. Pricing & Payments

All prices are subject to change without notice.

Prices may vary by location.

Applicable sales tax will be added at the time of purchase.

We accept approved payment methods available at each location.

4. Refunds & Exchanges

Due to the nature of our food products:

All sales are final.

If there is an issue with your order, please notify a team member immediately so we can make it right whenever possible.

5. Promotions, Rewards & Giveaways

Promotional offers, discounts, free items, and giveaways are subject to specific terms and availability.

Offers may not be combined unless explicitly stated.

Rewards or promotional items have no cash value and may expire.

Brooke’s Sno-World reserves the right to modify or cancel promotions at any time.

6. Text Message & Email Communications

By opting into SMS or email communications, you agree to receive promotional messages, updates, and specials from Brooke’s Sno-World.

Message frequency may vary.

Message & data rates may apply.

You may opt out at any time by following the instructions provided (such as replying STOP to text messages).

We do not sell or share your contact information with third parties for marketing purposes.

7. Allergies & Dietary Information

Our products may contain or come into contact with common allergens, including but not limited to dairy, nuts, and food dyes.

Customers are responsible for informing staff of any allergies.

Brooke’s Sno-World is not responsible for allergic reactions.

8. Use of Website

You agree not to:

Use the website for unlawful purposes

Attempt to disrupt or damage website functionality

Copy, reproduce, or distribute website content without permission

All content, logos, images, and branding are the property of Brooke’s Sno-World and may not be used without written consent.

9. Limitation of Liability

Brooke’s Sno-World shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

10. Privacy

Your use of our website is also governed by our Privacy Policy. We are committed to protecting your personal information.

11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our website or at your local Brooke’s Sno-World location.